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Email us about SF and a real person writes back, usually the same business day.
[email protected]Common questions
Which DAWs does SF work in?+
SF ships as a VST3 and AU plugin, so it runs in Ableton Live and most other hosts on Windows and macOS. Load it like any other plugin on a track or the master.
How do I install it after buying?+
You get an instant download link by email. Run the installer, rescan plugins in your DAW, and SF shows up in your plugin list.
Will it move or change my sample files?+
No. SF indexes your folders and stores its own database. Your audio stays exactly where it is. The only exception is the duplicate cleanup, which moves a file to the Recycle Bin only after you confirm it.
Does anything leave my computer?+
No. Indexing, analysis, and search all run locally on your machine. Your samples are never uploaded.
How big a library can it handle?+
SF is built for large libraries. It indexes tens of thousands of samples and keeps search fast by scanning once and updating in the background.
Can I get a refund?+
Yes, within 14 days if SF is not working for you. See the Refund Policy for the details, and email us first if something is broken so we can try to fix it.
Is my payment secure?+
Yes. Checkout is handled on PCI compliant infrastructure and your card details never reach this site.